Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.tixor.store. By using our website and making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

Items may be returned within 30 days of the original purchase date, provided they are in their original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

• Digital products and downloadable software
• Gift cards
• Items marked as final sale or clearance
• Personalized or custom-made products

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (410) 470-3296with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

Refunds

Processing Time

Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

Partial Refunds

Partial refunds may be issued in the following circumstances:

• Items returned are not in their original condition
• Items are damaged, missing parts, or show signs of use
• Original packaging is not included

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 (410) 470-3296. We will arrange for a return and provide a replacement or full refund, including return shipping costs.

Customer Responsibilities

Customers are responsible for:

• Ensuring return items are properly packaged to prevent damage during transit
• Providing accurate return information and documentation
• Complying with all return deadlines and conditions stated in this policy

Contact Information

For any questions regarding this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (410) 470-3296
• Address: 4708 Northwest Pine Street, Baltimore, Maryland 21251, United States

Policy Updates

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website at https://www.tixor.store. It is your responsibility to review this policy periodically for updates.